Quality and Safety of the Products
What shall I do in case I am not satisfied with the product?
Well, the best solution you can stick to here is to reach out to us and explain your issue. We will try to resolve it as soon as possible.
Are you able to provide me with any guarantees?
First of all, we care about each customer and we are working 24/7 to deliver the orders fast. Second, we guarantee that the pharmaceuticals you buy will get to you in the best condition ever. Also, safety is our top priority too.
Isn’t it dangerous to use generic drugs?
No, it is not. You are going to get exactly the same active ingredients as the ones used in the brand-named analogs. But if you have some specific questions about a certain drug, feel free to contact us.
Why are your drugs cheaper than similar stuff in other pharmacies?
This is not linked to worse quality. Drugs are cheaper simply because we are selling the generics. They are normally cheaper than brand-name medications. As for the quality and safety, we carefully control everything we receive for sale.
Where are the medications you sell from?
Well, we work with the representatives of pharmacies and facilities from countries such as India, the UK, Turkey, etc. Certainly, we have Canadian medications too.
Ordering and Delivery
How do you deliver the orders?
We stick to airmail or regular mail as long as we find such methods to be the most efficient ones.
How long do I have to wait till my order arrives?
We are doing our best to send your order quickly. Our team aims at processing each order within one business day.
What shall I do in case I do not receive my order on the day that was specified?
We try to minimize such situations. However, there are cases when you might be facing delays in delivery. They can be connected with the holidays, troubles on the driveway, etc. At the same time, we notify all of our clients about such unpleasant matters and try to speed up the delivery.
Can I get a refund if the product does not meet my requirements?
We are ready to consider this. First of all, though, we will analyze the matter.
Other Matters
Do I have to inform you about the changes in my coverage (health insurance)?
Sure. Contact us and provide data about this stuff.
Will I have to tell my doctor that I am getting medications in your pharmacy?
If you want to do so, you are welcome. However, no one can oblige you to inform your doctor about such details. In case your doctor wants to contact us and ask some questions linked to the prescriptions, they may do this without hesitating.
How old do I have to be to be able to purchase the medications in your pharmacy?
You should be at least 18 years old. You are free to make the order in this case only. If you are younger than this, just ask your parents to contact us. We will explain everything to them. Good luck with your future orders!